Brickfieldfs case study

Brickfield Hospitality Saves Over $60,000 in One Quarter with Salesline

Over 13 weeks, four venues optimised staffing to drive efficiency and boost revenue.

The Challenge

Brickfield Hospitality, a group of four high-performing Sydney venues, was facing rising labour costs that were beginning to erode profitability.
With no real-time visibility and largely static rosters, staffing levels weren’t adjusting to fluctuating demand. The result:

Overstaffing during quieter periods
Understaffing during peak trading
Missed revenue opportunities
Reduced efficiency due to manual rostering and limited accountability

Without dynamic, demand-aligned staffing, wage costs risked outpacing revenue growth.

The Solution & Rollout

Weeks 1 – 3

Historical Data Deep Dive: Salesline analysed six weeks of previous sales and staffing data, revealing multiple inefficiencies, including consistent rostered hours despite sales fluctuating by up to 37%.

Fast Start Training: Managers and supervisors were onboarded to Salesline’s real-time sales and labour dashboards, equipping them to spot overspend risks and correct them instantly.

First Quick Win: By aligning staffing to actual demand curves, one venue immediately removed unnecessary over-coverage during a low-sales week, contributing to early wage efficiency improvements.

Weeks 4 – 7

Data Driven Goals: With Salesline’s forecasting models, each venue set personalised labour cost targets and weekday vs weekend benchmarks.

Iterative Reviews: Ongoing check-ins enabled managers to refine rosters weekly. This ensured labour spend tracked directly against real-time sales performance rather than fixed assumptions.

Weeks 8 – 13

Optimisation: As the quarter progressed, Salesline adapted to the trading patterns unique to each Brickfield venue, from slower midweek sessions to event-driven spikes.

Real-Time Staffing Control: Managers used live sales vs forecast comparisons to flex staffing dynamically, eliminating overspend and protecting customer experience even during unexpected swings.

Revenue-Building Insight: Salesline also helped identify opportunities to drive revenue. For example, themed events (like “Barbie Tender Bingo”) were launched on typically soft nights, lifting engagement and mid-week spend.

Judd Harvey

Group General Manager, Brickfield Hospitality

What The Venue Learnt

This program proved that Salesline can empower hospitality operators to flex staffing precisely to demand — cutting labour costs, boosting revenue per labour hour, and building an insights driven culture ready for any trading peak.

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Real time data wins

Aligning staff to real time sales forecasts delivers far better ROI than relying on historical averages alone.

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Manager adoption is critical

Venues where floor managers fully embraced Salesline see the highest efficiency gains and profitability uplifts.

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Pilot Proof Point

A focused 13 week project is long enough to tune models, embed new workflows, and demonstrate clear, repeatable value.