Liquor & Gaming NSW is visiting venues across the state right now — and they’re not just checking paperwork. They’re talking to your staff.
What’s happening
L&GNSW has launched its GHM Awareness Campaign throughout March and early April 2026. Inspectors are spending five to ten minutes with frontline gaming staff, assessing their understanding of key obligations — self-exclusion processes, mandatory signage, incident recording, minor prevention, and your Gaming Plan of Management.
These visits are unannounced. And the questions are specific.
Where the liability sits
Your staff are the ones being questioned. But under the Gaming Machines Act 2001, the compliance responsibility sits with you — the licensee, director, or club secretary.
GHM breaches carry fines of up to $11,000 per offence. Inspectors can issue penalty notices on the spot.
A single 10-minute conversation with an underprepared staff member can result in an immediate fine — before you’ve had a chance to respond.
The gap most venues miss
Most venues have the right documents. The gap is usually between what’s written in a policy and what staff actually know on the floor.
A Gaming Plan of Management sitting in a folder doesn’t protect you when an inspector asks a staff member how your venue handles a patron showing signs of distress. Compliance isn’t a document. It’s a demonstrated practice.
How Star Compliance helps
Star Compliance gives your team a practical system for staying compliant every day — not just when an inspector arrives.
- Incident logs that are always current and ready to present
- GHM readiness checklists so your staff know the answers without preparation
- Audit-ready reports generated in minutes, not hours
- Defensible documentation with a clear, traceable compliance history
Talk to our team
Want to know where your venue stands before an inspector does?
Star Compliance is a Quantaco product built for NSW gaming venue operators.
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