From Hospitality to Tech: A Journey into Customer Success at Quantaco

Matt Dagg’s remarkable transition from the hospitality industry to a leading role in technology and customer success at Quantaco is a testament to passion, adaptability, and continuous learning.

In the fast-paced world of business, career transitions often come with their own set of challenges and triumphs. For Matt Dagg, his journey from managing pubs to spearheading customer success initiatives at Quantaco reflects the power of passion and expertise in driving success within the hospitality industry.

Background and Experience

With over a decade of experience in the hospitality sector, Matt started as a kitchen hand and gradually ascended to managerial positions in various venues. His deep operational knowledge coupled with a passion for technology laid the groundwork for his transition into the tech industry.

“My journey in the hospitality sector provided me with invaluable insights into the intricacies of operations, customer service, and team management,” adds Matt. “These experiences equipped me with a solid foundation that I could leverage in my transition to a new industry.”


Joining Quantaco

“Quantaco’s innovative approach to technology in the hospitality sector caught my attention from the start,” shares Matt Dagg. Encouraged by colleagues who recognised his fit for the role, Matt embraced the opportunity to merge his operational expertise with his enthusiasm for technology upon joining Quantaco.

“I saw the potential to make a significant impact in an industry that was ripe for technological innovation,” explains Matt. “Joining Quantaco allowed me to apply my knowledge and skills in a new context, driving positive change and delivering value to clients.”

Evolution of Role at Quantaco

Matt’s journey at Quantaco has been nothing short of transformative. Initially tasked with support-based responsibilities, Matt quickly proved himself as a valuable asset to the team. His ability to bridge the gap between operational knowledge and tech solutions led to his rapid progression within the company.

“As I delved deeper into driving customer engagement with Quantaco’s partner solutions and introducing new products like Salesline and Cashup, my role evolved significantly,” adds Matt.


Challenges and Overcoming Them

Transitioning from the dynamic and fast-paced environment of the hospitality industry to a more structured corporate setting was a significant adjustment for Matt. In hospitality, the pace is often frenetic, with quick decision-making and on-the-fly problem-solving being the norm. However, in the corporate world, processes are more formalised, and decisions may require extensive deliberation and approval.

For Matt, this shift meant adapting to new communication styles, hierarchies, and decision-making processes. “It was like learning a new language,” he recalls. “The terminology, the protocols—it was all different from what I was accustomed to in the hospitality world.”

Yet, Matt approached this challenge with characteristic determination and resilience. Recognising that he had much to learn in his new environment, he sought out mentors who could offer guidance and support. “Having mentors who had navigated similar transitions was invaluable,” Matt explains. “They provided me with insights, advice, and encouragement, helping me to navigate the complexities of the corporate world.”


Building Bridges

Recognising the importance of aligning the team’s understanding of operations with tech solutions, Matt initiated immersive experiences like venue visits and hands-on demonstrations of hospitality operations. “These efforts not only enhanced team cohesion but also fostered a deeper understanding of customer needs,” explains Matt.

Driving Success at Quantaco

Matt’s impact on Quantaco’s success has been profound. “I see how Quantaco has become the market-leading choice for pubs to get access to an unrivalled suite of hospitality-specific technology, supported by outstanding people who truly understand the industry,” says Matt, emphasising his commitment to the company’s growth and innovation. With initiatives like Salesline and Cashup, Matt is dedicated to providing valuable solutions that empower clients to streamline their operations and improve efficiency.

Matt’s dedication to providing valuable solutions goes beyond mere software development; it encompasses a holistic understanding of clients’ needs and challenges. By actively engaging with clients and soliciting feedback, Matt ensures that Quantaco’s solutions are not only technologically advanced but also tailored to meet the unique requirements of the hospitality industry.

customer success

To Conclude

Matt’s journey from hospitality to tech exemplifies the power of passion, adaptability, and continuous learning. His story serves as an inspiration for individuals seeking to carve out new paths in evolving industries, highlighting the value of combining domain expertise with technological innovation to drive success.

As Matt continues to play a vital role in shaping the customer success landscape at Quantaco, he emphasises the importance of ongoing improvement, alignment with customer needs, and fostering personal connections. Through his leadership and dedication, Matt paves the way for a future where technology and hospitality seamlessly converge for the benefit of businesses worldwide.